We want you to be happy with every purchase from Chierah Dickson Hair & Beauty. If you are not satisfied with your order, you may be eligible for a return or exchange under the conditions below.
1. Return period
You have 14 days from the day you receive your order to request a return. After this period we can no longer accept returns.
2. Conditions for returns
To be eligible for a return:
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The item must be unused, unworn and in the same condition that you received it.
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The item must be in its original packaging, including tags, hair nets and boxes where applicable.
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You must include the receipt or proof of purchase.
For reasons of hygiene, we cannot accept returns of products that have been worn, installed, coloured, cut, washed, styled or otherwise altered.
3. Non‑returnable items
The following items cannot be returned:
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Gift cards
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Discounted or sale items (unless faulty)
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Opened hair care or cosmetic products for hygiene reasons
4. How to request a return
To start a return, please contact us by email at info@chierah-dickson.com with your order number, the item(s) you wish to return and the reason for the return. We will review your request and send you further instructions. Returns without prior approval cannot be accepted.
Unless the product is faulty or we made a mistake with your order, you are responsible for the cost of return shipping.
5. Refunds
Once we have received and inspected your returned item, we will notify you by email whether your refund has been approved. If approved, your refund will be processed within 10 working days and automatically applied to your original method of payment.
Shipping costs are only refunded if you return your entire order and the return is approved.
6. Exchanges
If you would like to exchange an item for a different length, texture or product, please contact us first. We will let you know if the requested item is in stock and explain the next steps.
7. Damaged or incorrect items
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will prioritise your case and, where applicable, offer a replacement or refund.