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Privacy Policy

This privacy policy explains how Chierah Dickson Hair & Beauty (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website, make a purchase or book an appointment. We respect your privacy and process your personal data in accordance with the General Data Protection Regulation (GDPR)

1. Who we are

Chierah Dickson Hair & Beauty
Email: info@chierah-dickson.com

2. Personal data we collect

We may collect and process the following categories of personal data:

  • Contact details: name, address, email address, telephone number

  • Order details: products purchased, delivery address, payment status

  • Appointment details: date, time and type of treatment

  • Account details: login details if you create an account in our webshop

  • Communication data: messages sent via email, contact forms or WhatsApp

  • Technical data: IP address, browser type, device information and pages visited on our website

3. How we use your personal data

We use your personal data for the following purposes:

  • To process and deliver your orders, including payment, shipping and customer service

  • To manage your bookings and appointments in our salon

  • To respond to your questions or requests via email, phone or contact form

  • To create and manage your customer account (if you register)

  • To send transactional emails, such as order confirmations and appointment reminders

  • To improve our website and services and to analyse website usage (statistics)

We only process the data that is necessary for these purposes and do not sell your data to third parties.

4. Legal bases for processing

We process your personal data on the following legal bases:

  • Performance of a contract: to process your purchase or appointment

  • Legal obligation: to comply with tax and administrative laws

  • Legitimate interest: to improve our services and prevent abuse or fraud

  • Consent: for sending newsletters or marketing emails, if you have explicitly opted in

You can withdraw your consent for marketing at any time by using the unsubscribe link in the email or by contacting us.

5. Sharing your data with third parties

We may share your personal data with third parties when this is necessary for our services, such as:

  • Payment providers (e.g. your bank, payment service) to process payments

  • Shipping partners to deliver your order

  • IT and hosting providers who maintain our website and systems

  • Email and booking systems used for confirmations and reminders

These parties only receive the data they need to perform their services and are bound by confidentiality and data processing agreements where required

We do not share your data with third parties for their own marketing purposes.

6. Cookies and tracking

Our website uses cookies and similar technologies to:

  • Make the website function properly

  • Remember your preferences

  • Analyse website traffic and usage (for example via statistics tools)

When you visit our website for the first time, you will see a cookie notice with an explanation about cookies. Where required, we ask for your consent before placing non‑essential cookies. You can change your browser settings to refuse cookies, but this may affect the functioning of the website

7. How long we keep your data

We do not keep your personal data longer than necessary for the purposes described in this policy:

  • Order and invoice data: up to 7 years, in line with legal tax obligations

  • Appointment data: as long as necessary for salon administration and up to a reasonable period afterwards

  • Account data: as long as your account is active

  • Marketing data: until you unsubscribe or withdraw your consent

After these periods, your data will be deleted or anonymised.

8. Security of your data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration. Examples include secure connections (SSL), restricted access to systems and passwords and, where necessary, data processing agreements with our service providers.

9. Your rights

Under the GDPR you have the following rights:

  • Right of access: to know which personal data we process about you

  • Right to rectification: to correct inaccurate or incomplete data

  • Right to erasure: to ask us to delete your data, where possible

  • Right to restriction of processing: to limit how we use your data

  • Right to data portability: to receive your data in a structured, commonly used format

  • Right to object: to object to certain types of processing, such as direct marketing

To exercise these rights, please contact us using the details above. We may ask you to verify your identity before we can process your request

If you have a complaint about how we handle your data, we would appreciate the chance to resolve it with you directly. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

10. Changes to this privacy policy

We may update this privacy policy from time to time, for example in response to changes in laws or our services. The most recent version is always available on our website and the date of the latest update is shown at the bottom of this page.