Frequently Asked Questions

APPOINTMENTS & OPENING HOURS

What are your opening hours?

Monday: Closed
Tuesday: 10:00 – 17:00
Wednesday: Closed
Thursday: 10:00 – 17:00
Friday: 10:00 – 17:30
Saturday: 10:00 – 18:00
Sunday Services
Do you work by appointment only?
How can I cancel or reschedule my appointment?

Cancellations and rescheduling can only be requested via email:
info@chierah-dickson.com

Rescheduling must be done at least 24 hours in advance during business hours.
Timely cancellations will receive a voucher for a future appointment.
Vouchers cannot be redeemed for cash.
I changed my mind and want a different treatment

CONTACT & LOCATION

What is your address?
Are you reachable by phone?

EXTENSIONS – LIFESPAN & SAFETY

How long do hair extensions last?
Do extensions damage natural hair?
What is the minimum hair length required?

EXTENSIONS – CARE & MAINTENANCE

How should I wash my extensions?
Can I sleep or swim with extensions?
Can I curl or straighten my extensions?
Do extensions require special care?

EXTENSIONS – BUNDLES & INSTALLATION

How many bundles do I need for a full head?
How many wefts do I get from a 100-gram bundle?
Does installing extensions hurt?

EXTENSIONS – COLOR & ADJUSTMENTS

Can I color my extensions?
Do you color extensions purchased elsewhere?
Do you reposition or adjust closures?

WARRANTY & AFTERCARE

Do you offer warranty on hair bundles?
Do you offer warranty on lace closures or frontals?
My extensions feel loose — what should I do?

SALON POLICIES

May I bring my child or pet?
Do you offer refunds?

Thank you for choosing Chierah Hair & Beauty.